These are default WordPress sidebar if they does’t work then there will be two possibilities either WordPress install correctly.
Other way is any plugin conflict with theme either uninstall extra plugin one by one and check.
If you share your site admin panel info with us then we can check this issue in your site.
Hi, the first time I contacted support they made a change so I could upload images since that function didnt work on the theme widgets, HOWEVER in doing so, the widgets section was blocked and no action can be performed to customize or add widgets/.// Could you please help?? thanks for your time